- make your smile special
- don’t flash an immediate smile
- flooding smile: pause, soak in their persona and let a warm responsive smile flood your face
- how to appear more intelligent
- maintain strong eye contact
- sticky eyes: pretend your eyes are attached with warm taffy
- make less sticky between men
- How to use your eyes to make someone fall in love with you
- epoxy eyes: watch your target person even when someone else is talking
- sends signals of interest and confidence
- be careful to not overdo or you could come across as arrogant and brazen
- can lighten it by letting your glance bounce back and forth
- How to look like a big winner wherever you go
- improve your poster
- hang by your teeth: every time you walk through a door imagine you’re hanging by your teeth on an iron-jaw
- How to win their heart by responding to their “Inner Infant”
- you have 10 seconds to make a first impression
- make them feel like you like them quickly
- big baby pivot: give a warm smile, total body turn, and undivided attention like you would to a tiny baby that showed up
- How to make someone feel like an old friend at once
- trick your body into doing the right thing
- hello old friend: imagine the person you’re meeting is an old long-lost friend
- How to come across as 100 percent credible to everyone
- certain body motions can give the appearance if lying
- limit the fidget: do not fidget, twitch, wiggle, squirm or scratch. keep your hands away from your face
- How to read people like you have ESP
- horse sense: see how people are reacting
- watch their body language
- How to make sure you don’t miss a single beat
- visualization: rehearse being the super somebody you want to be ahead of time
- see yourself, hear yourself, visualize yourself then it will happen automatically
- How to start great small talk
- mood match: detect their state of mind and match mood and tone, if only for a second
- How to sound like you’ve got a super personality
- it’s about how you say it
- prosaic with passion: say anything with an empathetic mood, positive demeanor, passionate delivery
- do not complain, be rude, or unpleasant
- How to make people want to start a conversation with you
- whatzit: wear or carry something unusual that gives people an excuse to approach or talk
- Also, use to approach others who have a whatzit
- How to meet the people you want to meet
- whoozat: ask the party-giver who the person is and see if they will make an introduction
- otherwise, ask them some facts you can use as an ice breaker
- How to break into a tight crowd
- eavesdrop in: wait for any flimsy excuse with “Excuse me, I couldn’t help but overhear…”
- How to make “Where are you from?” sound exciting
- never the naked city: learn some engaging facts about your hometown the conversational partner can comment on
- can customize based on what you know about the person
- How to come out a winner every time they ask, “And What do you do?”
- never the naked job: throw out some interesting facts
- How to Introduce People Like the Host(ess) with the Most(est)
- never the naked introduction: bait the conversation with a hook
- How to resuscitate ad dying conversation
- word detective: carefully observe what kind of details the person brings up
- listen for clues or unusual references
- How to enthrall ’em with your choice of topic–Them!
- swiveling spotlight: keep spotlight focused on the other person
- How to never need to wonder, “What do I say next?”
- parroting: simply repeat least few words or important word
- puts the ball right back in his or her court
- can cause them to open up even more
- How to Get ‘Em Happily Chatting (So You Can Slip Away if You Want To!)
- encore: have the person repeat a story the crowd may enjoy
- the story should make the person look good
- How to come across as a positive person
- if you’re a superstar, talking about your foibles can make you more endearing
- if you’re not, play it safe when meeting new people
- accentuate the positive: focus on positive things and eliminate the negative
- How to always have something interesting to say
- latest news: turn on the radio or scan newspaper before you leave
- anything that happened today is good material
- How to find out what they do (Without Even Asking!)
- What do you do – NOT: big cats never ask outright “What do you do?”
- “How do you spend most of your time?”
- How to know what to say when they ask, “What do you do?”
- nutshell resume: tell different true stories based on the listener’s interest in you
- How to sound even smarter than you are
- personal thesaurus: look up some common words you use every day and find alternatives
- only about fifty words make the difference between a rich, creative vocabulary and average
- substitute a word a day for two months
- How to not sound anxious (let them discover your similarity)
- kill the quick me too: when you discover a commonality, wait before you reveal it
- however don’t wait too long, otherwise may seem like you’re being tricky
- How to be a “You-Firstie” to gain their respect and affection
- comm-you-nication: start every appropriate sentence with “you”
- grabs their attention
- How to make them feel you “Don’t smile at just anybody”
- exclusive smile: grace each person with a distinct smile
- if someone is more important to you, reserve a big flooding smile just for them
- How to avoid sounding like a jerk
- avoid cliches: shows you are unoriginal
- How to use motivational speakers’ techniques to enhance your conversation
- get a book or two on public speaking
- jawsmith’s jive: cull quotations, pearls of wisdom, and humor
- make them rhyme, clever, funny
- above all make them relevant
- How to banter like the big shots do (big winners tell it like it is)
- call a spade a spade: don’t hide behind euphemisms
- How to avoid the world’s worst conversational habit
- trash the teasing: never, ever joke at anyone else’s expense
- How to give them the bad news (and have them like you all the more)
- receiver’s ball: before giving news, keep the receiver in mind
- consider their attitude and deliver with the same sentiment they are likely to receive it with
- How to respond when you don’t want to answer (and wish they’d shut the heck up)
- the broken record: simply repeat your original response with the same tone
- How to talk to a celebrity
- don’t slobber
- don’t compliment the work, simply say how much pleasure it’s given you
- if you single out an accomplishment, pick a recent one
- if someone is with them involve them in the conversation
- How to make them want to thank you
- never the naked thank you: always follow it with a reason “Thank you for …”
- How to be a modern-day renaissance man or woman
- scramble therapy: try something new once a month
- you get 80% of the lingo just from one exposure
- How to sound like you know all about their job or hobby
- learn a little jobbledygook: ask a friend about some of the lingo and good questions to ask
- indulge in elementary on-target conversation and quickly switch the subject
- don’t fake that you are more knowledgeable than you really are
- How to bare their hot button (Elementary Doc-Talk)
- baring their hot button: find out what hot issues are in their fields
- every industry has some burning concerns
- ask an informant if you have one
- How to secretly learn about their lives
- read their rags: read from different magazines or journals
- sound like an insider
- How to talk when you’re in other countries
- clear customs: get a book on dos and taboos
- How to talk them into getting the “Insider’s Price” (on practically anything you buy)
- bluffing for bargains: find several vendors and learn some industry-ese
- less likely to try to rip you off if they think you know what you’re talking about
- How to make them feel you’re of the same “Class”
- copyclass: watch people and imitate their style of movement
- small, big, fast, slow, jerky, fluid, old, young, classy, trashy?
- imagine they are your dance instructor
- How to make them feel that you’re like “Family”
- friends use the same words
- echoing: listen to their arbitrary choice of nouns, verbs, prepositions, adjectives and use them
- How to really make it clear to them
- potent imaging: evoke your listener’s interest and lifestyle
- weave those images into your words
- How to make them feel you empathize (without just saying “Yep, Uh Huh, Yeah”)
- employ empathizers: vocalize complete sentences to show your understanding
- “I see what you mean”
- “That’s a lovely thing to say”
- How to make them think you see/hear/feel it just the way they do
- anatomically correct empathizers: match the sense the person is tuned to
- e.g. visual, auditory, kinesthetic
- “I hear you”, “I see what you mean”
- How to make ’em think we (instead of you vs me)
- conversations evolve as people get closer
- cliches -> facts -> feelings -> we statements
- premature we: using “we” fosters togetherness and cuts to a more intimate level
- How to create a friendly “Private Joke” with them
- instant history: search for some special moment you shared and make it a refrain
- How to compliment someone (without sounding like you’re brownnosing)
- grapevine glory: compliment someone through a friend
- How to be a “carrier pigeon” of good feelings
- carrier pigeon kudos: when you hear good news about them let the person know
- How to make ’em feel your admiration “just slipped out”
- implied magnificence: throw a few comments into your conversation the presuppose something positive about the person
- How to win their hearts by being an “Undercover complimenter”
- accidental adulation: sneak praise into the parenthetical part of your sentence
- How to make ’em never forget you with a “killer compliment”
- killer compliment: search for one attractive, specific, unique quality
- make it in private, should be credible, only one per half-year
- How to make ’em smile with “Itty-Bitty Boosters”
- little strokes: small words of appreciation
- “nice job!”, “Well done!”, “Cool!”
- How to praise with perfect timing
- knee-jerk wow: must praise people the moment they finish the feat
- How to make ’em want to compliment you
- boomeranging: when you get a compliment return one back
- “I appreciate your positive feedback”
- “I appreciate your concern”
- How to make a loved one feel you are the partner for life
- tombstone game: ask what they would want to be engraved on their tombstone / remembered for
- remember that’s the reason they want to be appreciated
- How to sound more exciting on the phone
- you lose 30% of your energy on the phone
- talking gestures: think of yourself as a radio star
- turn your smile into sounds, your nods into noise, and your gestures into something the listener hears
- How to sound close (even if you’re hundreds of miles away)
- name shower: people perk up when they hear their name
- saying repeatedly when face-to-face sounds pandering
- How to make ’em happy they called you
- oh wow it’s you: don’t answer the phone with a happy attitude, be warm after finding out who they are
- graciously screening callers
- sneaky screen: say you’ll put then through and then say the person is not available
- How to get what you want on the phone from big shots
- salute the spouse: anyone who is close enough to answer the phone the person is close enough to influence the person
- be nice and make friends
- How to get what you want–by Timing!
- time color: always ask the person about their timing
- avoid getting a no just because it’s a bad time
- How to impress everyone with your outgoing voicemail message
- changing voicemail message: be perceived as conscientious and reliable
- How to get them to call you back
- ten-second audition: pitch personality into your message and leave a cliff hanger
- How to make the gatekeeper think you’re buddy-buddy with the VIP
- ho-hum caper: use “he” or “she” pronoun
- “Is he in?”
- signals you are closer
- How to make them say you have supersensitivity
- I hear your other line: if you hear something in the background ask if they need to attend to it
- How to “listen between the lines” on the phone
- instant replay: record your business conversations
- may pick up subtleties you missed the first time
- How to avoid the most common party blooper
- munching or mingling: never hold food or drink at a party
- don’t put anything between you and the other person
- eat before you go
- How to make an unforgettable entrance
- rubberneck the room: pause at the doorway, slowly survey the room
- How to meet the people you want to meet
- be the chooser, not the choosee: don’t wait for people to approach
- make it happen
- capture whatever or whomever you want in your life
- How to subliminally lure people to you at a gathering
- come hither hands: arrange your body in an open position especially your arms and hands
- people gravitate toward open palms and wrists
- How to make ’em feel like a movie star
- everyone wants to feel like the star of a movie
- tracking: track the tiniest details and refer to them in your conversation
- How to amaze them with what you remember about them
- business card dossier: after you met someone write something about them
- in the next communication toss off the reference
- How to make the sale with your eyeballs
- eyeball selling: pick up on the person’s signals and adjust your pitch accordingly
- How to win their affection by overlooking their bloopers
- see no bloopers, hear no bloopers: don’t notice their spills, slips, fumbles and faux pas
- never gape at another’s gaffe
- How to win their heart when their tongue is faltering
- lend a helping tongue: if someone’s story is interrupted, revive it afterward
- How to let ’em know “What’s in it” for them
- bare the buried What’s in it for me: divulge the respective benefits for you and him
- if a hidden agenda comes up later, you get labeled a sly fox
- How to make them want to do favors for you
- savor the favor: when someone agrees to do you a favor, let them relish the joy of his or her beneficence
- wait at least 24 hours before trying to cash in
- How to ask for favors (and get them)
- tit for (wait) tat: when you do someone a favor, wait a suitable amount of time before asking for another favor
- wait a few weeks
- How to know what Not to say at parties
- parties are for pratter: parties are for pleasantries and good fellowship
- leave tough talk for tougher settings
- How to know what Not to say at dinner
- dinners are for dining: bring up no unpleasant matters
- ok to brainstorm and discuss the positive side of business, dreams, desires, designs
- How to know what Not to say in a chance meeting
- chance encounters are for chitchat: do not try to sell, negotiate or bring up any sensitive communications
- keep melody of chance meeting sweet and light
- How to prepare them to listen to you
- empty their tanks: let people have their entire say first
- once they’ve emptied what’s on their mind they will be more receptive to what you have to say
- How to turn their anger around (in three sentences or less)
- echo the emo: empathize like mad with their emotions
- often the only way to calm their emotional storm
- How to make ’em like you (even when you’ve messed up)
- my goof, your gain: when you make a mistake, make sure the victim benefits
- How to trap a rat with class
- leave an escape hatch: let the transgressor out and resolve to never gaze upon it again
- unless it’s your responsibility to catch or correct the culprit or unless you are saving other innocent victims
- How to get whatever you want from service personnel
- buttercups for their bosses: say you will give a compliment/positive letter to their boss
- How to be a leader in a crowd, not a follower
- lead the listeners: be the first to applause or publicly commend the man or woman you agree with
- How to make all the right moves
- great scorecard in the sky
- the player with the lower score pays deference to the player with the higher score
- will be thrown out if you don’t pay attention
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