The New Rules people want to be understood and accepted the centerpiece of the book is tactical empathy by learning to listen learning to listen is not a passive activity it is the most active thing you can do life is negotiating negotiation serves two distinct purposes: information gathering and behavior influencing you get what… Continue reading Never Split the Difference

Becoming a Member of the Club Success breeds success While caddying, learned that web of friends and associates was most potent resource To achieve goals in life, hard to do alone Business is about working with people Reaching out to people is a way to make a difference in people’s lives and enrich our own… Continue reading Never Eat Alone