make your smile special don’t flash an immediate smile flooding smile: pause, soak in their persona and let a warm responsive smile flood your face how to appear more intelligent maintain strong eye contact sticky eyes: pretend your eyes are attached with warm taffy make less sticky between men How to use your eyes to… Continue reading How To Talk to Anyone

The New Rules people want to be understood and accepted the centerpiece of the book is tactical empathy by learning to listen learning to listen is not a passive activity it is the most active thing you can do life is negotiating negotiation serves two distinct purposes: information gathering and behavior influencing you get what… Continue reading Never Split the Difference

Becoming a Member of the Club Success breeds success While caddying, learned that web of friends and associates was most potent resource To achieve goals in life, hard to do alone Business is about working with people Reaching out to people is a way to make a difference in people’s lives and enrich our own… Continue reading Never Eat Alone